From Mercury Systems version 269c onwards, the system will automatically re-send jobs that have been modified. The criteria for automatic re-sending of jobs is:-
- Job must already have been sent to the engineer in the first instance (so you must still sent the job to the engineer initially, in the usual way)
- Job must not be closed or cancelled, i.e. if the job is not currently active, it will not be re-sent.
- Job must be booked for either the current day or a future date (i.e. jobs will not be re-sent if we are already past the visit date)
Any changes to the client details, job details, or the diary visit time on a job meeting the criteria above, will trigger a re-send event. Modified jobs will be queued for re-sending and will be transmitted to the engineer within 60 seconds of being saved.
Please contact me if you would like me to schedule a software update for you to begin using this feature (note: if you subscribe to Hatchgate’s Cloud Server, please do NOT update until you have spoken to me).