Vacation...

I am away from Monday 15^th February and will return on Monday 29^th February 2016 (10 business days).

During this time I should be able to respond to emails and occasionally hold a conversation using Skype, as I am taking a laptop with me.  It may also be possible for me to connect to your pc’s / server’s in the event of an emergency (only).

As most of you will know by now, it is my policy to not issue program updates for a couple of weeks before going on vacation, so software updates have now ceased. Please do not schedule any major software upgrades, hardware replacements etc. to your computers that requires my input either just before or during that time as I may be unable to respond.

New Access Rights For Mercury Systems Version 256

Mercury Systems version 256 has been amended to include new access rights within the Service Manager tab of the User Management screen.

You must ensure that existing user accounts have been updated to include rights #217, 218, 219, 220, and 221 where appropriate, otherwise users will be able to view service request screens, but not save any amendments to those screens.

Please see the image below for guidance, or contact Hatchgate Software if you need assistance.

WTA 2016 Trade Show/Conference - February 26th

I will be attending the 2016 WTA Trade Show/Conference held at the Ramada Park Hall Hotel & Spa in Wolverhampton on February 26th.  Like last year, Hatchgate Software will have a stand at the show, so if you are interesting in seeing the Mercury Systems software in more detail, or discussing your service management and/or stock control requirements, please come along and say hello.

Paul, Hatchgate Software

New 'Asset Register' Module

Mercury Systems version 254 now contains a new 'Asset Register' module.

This module can be used to record and track the whereabouts of stock items that you may rent out or loan to clients.  Once you create your list of asset items, you can assign items to selected clients, recall items from clients, display and print out a history of movements for items, and automatically add those items to a client's contract schedule for easy PPM visits and invoicing.

New items can be copied from existing items for quick entry, and a control screen provides an easy overview of all asset items and their current location.

If you supply rental items or loan items to clients, please give this new module a try.

New 'Read Receipt' Option When Sending EMails

When sending an email through the latest versions of Mercury Systems, you can now select an option to request a 'Read Receipt' from the recipient's email system.  With this option set, and providing the recipient's email system doesn't explicitly reject requests, you should then receive a confirmation that your email has been received and actually read by the recipient.

System Reminders Can Now Be Set For Selected Users

Prior to version 255, any system reminders created were displayed to every Mercury Systems user when the reminder became due.  From version 255 onwards, the system reminders module now allows you to create reminders for any number of selected users. When a user then logs in to Mercury Systems, or at the appointed date and time, any reminders eligible for that user will be displayed.

Invoice Number Streams Merged

Until now, the invoice numbering streams for Mercury Service Manager and Mercury Stock Manager were kept apart. Now you can optionally choose to combine the invoice number streams so that finalizing an invoice on either system uses the next invoice number from a single invoice number stream.

This new option applies to Mercury Systems version 253 and higher.

Contact Hatchgate Software if you think this may be of interest.