New Feature Now Available: Function keys F7 and Shift-F7

Press F7 when editing a form, such as within Client Details or Job Details, to change the text within the currently-selected field to upper-case characters.

Press Shift-F7 to toggle 'Force Upper-Case Characters' on or off.

Applies to Mercury Systems version 252 and higher.

Upcoming Maintenance...

To all Mercury Mobile Engineer App users
To all Mercury ServiceWeb users

This coming weekend, both ‘Mercury ServiceWeb’ and the ‘Mercury Mobile Engineer App’ will be unavailable from 6pm Saturday until late Sunday due to server maintenance.

Any jobs you may have amended on the Mercury Mobile Engineer App should be synchronised with the server before 6pm on Saturday.

Hatchgate has purchased a new UK-based super-fast server that will give improved performance for all clients and engineers using both ServiceWeb and the Mercury Mobile Engineer App.  The new server has more memory, disk space, a faster processor with more processor cores, and virtually unlimited bandwidth.  The hard drives are now solid-state instead of conventional mechanical spinning drives, and all of this means the new server can read and write data (and therefore respond to user requests) much faster than the current server that you are connecting to.  Being sited within the UK, it will be more local to you instead of the current server which is based in the United States, and this will also improve speed.

In addition to the down-time, the change of server means that Mercury Systems, Mercury Background Tasks and the Mercury Software Update utility may need updating.  I will do this for you over the weekend if you leave your server / primary pc machines switched on.  Any server / primary pc machines switched off over the weekend may need to be updated next week before Mercury ServiceWeb and the Mercury Mobile Engineer App can be used.

Please contact me if you have any questions.

Mercury Mobile Engineer App Changes

I have updated Mercury Mobile Engineer (MME) App to allow entry of a customer’s printed name alongside the customer’s signature.  In addition ,the green ‘Complete Job’ button has been renamed ‘Action Job’, and this now leads to a sub-menu of options.  The ‘Complete Job’ button still exists, however now you can also ‘Action’ a job so that it is marked as done within your engineer’s device, but this will not change the status of the job on the server.  The diary now contains an ‘Act?’ (Actioned) column in addition to the ‘Com?’ (Completed) column.  There are also new fields to record the arrival and departure times for each job.

Consequently, Mercury Systems and Mercury Background Tasks has been updated – Mercury Systems version 249 is now available.  Some customers have already been updated so if any workstations are still in Mercury Systems please close and re-open the software.  If your main server/pc is still using an earlier version, please update as soon as possible.

Any other issues or feedback please let me know.