Emails Now Sent Using Sender's Display Name

Mercury Systems version 277 will now send emails using your company's display name, as defined within Maintenance Module (F8) -> System Preferences -> Common Tab -> Page 4, using the value within the field "Business Name".

Prior to this release, only your email address was used, for example: "info@hatchgatesoftware.com".

Within this release, emails will now appear to the recipient showing both the company name and email address, for example: "Hatchgate Software Ltd. (info@hatchgatesoftware.com)".

New Accounts Export Support For ClearBooks

Mercury Systems version 276 has been released to include accounts export support for ClearBooks in addition to Sage and Xero. The new accounts export module has been re-written to allow the user to fully configure the layout of export files.

Christmas & New Year Opening Hours

Hatchgate Software Ltd will be closed on the following dates:-

• Monday 25^th December
• Tuesday 26^th December
• Wednesday 27^th December
• Monday 1^st January

I hope you all have a great Christmas and a happy, healthy 2018!

Kind regards,

Paul.

New Mercury Systems Feature: Drag-Drop Image & Document Support

If you currently store images or documents within the Document Storage tab of either Client Details, Job Details, Contract Schedule, or Stock Record forms, you may like to know that drag/drop support has been added to allow you to simply drag photos and documents from a source folder (e.g. Windows Explorer folder) and drop them into any of the image placeholders or the Documents list, within the Document Storage tab.

You can also drag email attachments (e.g. PDF, Word, Excel files) from Outlook directly into the Documents List of any Document Storage tab of the above-listed forms.

This makes the process of adding photos and documents much faster.

This new feature is available within Mercury Systems version 275(p) and higher.

Please contact me if you would like me to schedule a software update for you to begin using this feature (note: if you subscribe to Hatchgate’s Cloud Server, please do NOT update until you have spoken to me).

New Accounts Export Support For Xero

Mercury Systems version 275 has been released to include accounts export support for Xero in addition to Sage. The new accounts export module has been re-written to allow the user to fully configure the layout of export files.

New Mercury Systems / Mercury Mobile Engineer App Feature…

In the past, if you made subsequent changes to a job that had already been sent to a Mercury Mobile Engineer tablet/phone user, you had to remember to re-send the job to the engineer so that they would be kept informed of the changes (e.g. a change of visit time; client details updated; additional details added to the fault description etc.).

From Mercury Systems version 269c onwards, the system will automatically re-send jobs that have been modified. The criteria for automatic re-sending of jobs is:-

1. Job must already have been sent to the engineer in the first instance (so you must still sent the job to the engineer initially, in the usual way)
2. Job must not be closed or cancelled, i.e. if the job is not currently active, it will not be re-sent.
3. Job must be booked for either the current day or a future date (i.e. jobs will not be re-sent if we are already past the visit date)

Any changes to the client details, job details, or the diary visit time on a job meeting the criteria above, will trigger a re-send event. Modified jobs will be queued for re-sending and will be transmitted to the engineer within 60 seconds of being saved.

Please contact me if you would like me to schedule a software update for you to begin using this feature (note: if you subscribe to Hatchgate’s Cloud Server, please do NOT update until you have spoken to me).

Kind regards,

Paul.

Windows XP end-of-support notification

In April 2014, Microsoft terminated support for Windows XP, which was already 12 years old at the time.

From December 2016, Windows XP will no longer be supported by Hatchgate Software, and future updates of Mercury Systems and other software produced by Hatchgate Software after this time may not work correctly.

If you have any Windows XP machines remaining in your office, please consider upgrading them to something more recent such as Windows 7, 8, or 10 to avoid any future complications.